Privacy, Security & Cookie Policy
This Privacy Policy covers what information we collect from you when you visit the Asentiv site, how we use it, and under what circumstances we disclose it. By using the Asentiv site, you agree with the terms and conditions of this Privacy Policy.
The information that we collect
When you use the Asentiv site, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit Asentiv or enroll in an online course.
Automatically Collected Information
Some information is automatically received and sometimes collected from you when you visit the Asentiv site. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. We use this information to monitor the usage of our site. Also, when we send emails to you, we may be able to identify information about your email address, such as whether you can read graphic-rich HTML emails. All of the information we automatically capture provides us with the ability to enhance our customers’ search and shopping experiences and to determine aggregate information about our user base and usage patterns.
Information Collected via Cookies
We use cookies to enhance the browsing and shopping experience on the Asentiv site. “Cookies” are small files or records that we place on your computer’s hard drive to collect information about your activities on the Asentiv site. The cookies transmit this information back to the computers at Asentiv or our third-party distributors of banners and newsletters; these computers are, generally speaking, the only computers which are authorized to read such information. The information captured makes it possible for us (i) to speed navigation, keep track of items in your shopping cart, and provide you with custom tailored content; (ii) to remember information you gave to us so you don’t have to reenter it each time you visit the Asentiv site; (iii) to monitor the effectiveness of certain of our marketing email campaigns; and (iv) to monitor total number of visitors, pages viewed, and the total number of banners served.
Most people do not know that cookies are being placed on their computers when they visit the Asentiv site or most web sites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placement. If you refuse cookies, you will not be able to open a Asentiv Shopping Cart and therefore will not be able to complete an order with us online. Also, by not using cookies, your overall Internet browsing experience will be affected.
If you would like to obtain more information about the third-party distributor of banners on the Asentiv site and to know your choices about having such distributor’s cookies turned off, please visit www.privacychoices.org. If you turn off the third-party distributor’s cookies, you will still see banners on our site; however, the banners will not be tailored to your shopping experience.
Information You Actively Submit to Asentiv
For most of the browsing services we provide, we neither require nor collect “Personal Customer Information” — your name, email address, billing address, shipping address(es), phone number and credit card information. You can browse the Asentiv site and take as much time as you want to view our products and services without having to submit such Personal Customer Information. Even when you use our shopping cart as you browse, there is no need to submit Personal Customer Information.
In the following instances, however, we do need you to actively submit Personal Customer Information: when you want to create an account or complete an order.
Creating an Asentiv Account. You can create a password-protected Asentiv account to complete an order or to save items in your shopping cart. To create an account, we require that you provide us with the following Personal Customer Information: your email address (which may not be associated with another active Asentiv account), and your first and last names. You will also have to create a password.
Completing an Order. If you have a Asentiv account that you want to use to complete an order, we will require you to access that account. We will then use the Personal Customer Information stored in that account to complete the order, or require you to input additional Personal Customer Information such as payment information.
How we use and share Personal Customer Information
Asentiv does not share Personal Customer Information with third-party service providers, vendors or subcontractors.
Credit card companies
Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
Law Enforcement Investigations
Asentiv may release Personal Customer Information when we believe, in our good judgment, that such release is reasonably necessary to comply with law, enforce or apply the terms of any of our policies, or to protect the rights, property, or safety of Asentiv, our users, or others.
Communications from Asentiv
As a Asentiv account holder, you may receive the following communications from Asentiv:
Communications related to transaction, account and website maintenance activities.
By creating a Asentiv account or making a purchase without a Asentiv account, you may receive communications from us relating to: order confirmations; order updates; order problems; important website information and material changes to site policies and account management procedures.
Placing an Order Without a Asentiv Account
You can place an order at Asentiv without an account at any time. You will need to submit an e-mail address and other Personal Customer Information such as billing address, shipping address, and payment information. Afterwards, with the use of your e-mail address and order number, you will be able to view certain order information in the Order Status section of our website such as the billing address, shipping address, some payment information and order total. If you do not wish to have this information displayed with the use of your e-mail address and order number, please place your order using a Asentiv account which provides the added security level of password-protected access to such information.
Underage customers
Our products and services are marketed for purchase by adults or with the consent of adults. This is why Asentiv requires a credit card that has been authorized for use to complete purchases on our site.
Linking to third-party web sites
When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the Internet, Asentiv cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our site or browsing on your own.
Changes to Privacy Policy
Asentiv reserves the right to modify or amend this policy at any time by posting the revised Privacy Policy on our site. The changes will only affect the information we collect after the effective date of the change to our Privacy Policy unless we clearly express otherwise The changes made in this version affects all information we have collected prior to such date.
Security Policy
Protecting Your Information
The Personal Customer Information you provide — including your credit card information — to create and access an account with us and to make purchases from us (whether or not you use an account) is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted credit card information goes directly to our third-party credit card processor’s secure site. Your credit card information in not stored on the Asentiv site.
Unique E-mail and Password for Asentiv Account
When you create a Asentiv account, we secure your Personal Customer Information in the following manner:
We cross check an e-mail address with the submitted password to validate access to any Asentiv customer account.
We do not allow any e-mail address to access more than one Asentiv account. When a new Asentiv account is created, we require you to submit an e-mail address that is not associated with an existing Asentiv account.
We encourage you to use a password that is not easily determinable (e.g., don’t use your name or street name). Keep your password secure; do not share it with anyone. The password is the “keys” to your account; anyone who gets these “keys” can, along with your e-mail address, gain access to your account.
If you forget your password, to gain access to your account you will need have access to your e-mail account. click on the “Forgot your password” link and then type in the e-mail address of the account you would like to open. A message will be sent to your e-mail address with instructions on how to access your account and change your password.
Placing an Order Without an Asentiv Account
If you place an order at Asentiv without an account, certain order detail information will be accessible with the use of your e-mail address and order number. Although specific item details are masked, viewable information includes billing address, shipping address, payment type, and order total. If you do not wish to have such information displayed with the use of your e-mail address and order number, please place your order using a Asentiv account which provides the added security level of password-protected access to such information.
Remember to sign out
To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have (i) completed your transaction, (ii) completed managing your account, or (iii) decided to step away from your computer. Anyone who accesses your computer after you have signed in but before you have either signed out or your session has timed-out can access your account.
Safe Shopping Guarantee
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.
If a credit card or debit card issuer assesses you a fee because of the unauthorized use of your credit card or debit card on our site, Asentiv will reimburse you for such amount up to $50.00. We do not guarantee the continuous, uninterrupted or secure access to the Asentiv site because the operation of the Asentiv website may be interfered with by numerous factors outside of our control.
Alternative customer purchasing options
If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone.
Changes to security policy
Asentiv reserves the right to modify or amend this policy at any time by posting the revised Security Policy on our site. The changes will only affect the information we collect after the effective date of the change to our Security Policy unless we clearly express otherwise The changes made in this version affects all information we have collected prior to such date.